FAQ


How do I get access to My Pro-Pay?

Your employer decides whether you have access to My Pro-Pay and to which modules. He or she provides us an email address to which we will send messages. If you would like to have access to My Pro-Pay, contact your HR responsible.

When you have been authorized and your email address has been provided, you will receive an activation message inviting you to choose your password.

If you do not receive it, check your spam folder and add payslips@propay.be to the list of known senders.


Is My Pro-Pay secure?

Access to My Pro-Pay is completely secure and is carried out using your electronic identity card or via a password of your choosing.

Electronic identity cards are equipped with several layers of security. They work using a PIN code, in the same way as bank cards do.

You can also gain access using your personal username and a password as determined by yourself.

An additional secure layer is added by use of your national register number to consult your personal documents only and by using an SSL certificate. SSL stands for Secure Sockets Layer. It is a secure Internet connection between your computer and our server. You can recognize these connections by a lock symbol and by the letter s in “https://” that appears in the navigation bar.


What do I do if I forget my password or I want to change my password?

You request a reset of your password or change your password from the home screen. Follow the instructions.

A good password consists of:

  • a minimum of 8 characters;
  • a maximum of 25 characters;
  • at least one letter;
  • at least one number.

What do I do if I notice mistakes on my pay slip?

Contact your HR responsible directly.


What do I do if the information on YEAP about my absences is incorrect?

Contact your HR responsible directly.


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